Privacy Policy
Effective Date: 24 June 2025
VirtuSign is a platform operated by VirtuTechnologies Limited, Suite 215, Formation Works Meadow House, 22 East Bridge St, Belfast BT1 3NR, United Kingdom. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when you use our website (https://virtu-sign.com) and related services.
1. Who We Are
Company Name: VirtuTechnologies Limited
Trading As: VirtuSign
Address: Suite 215, Formation Works Meadow House, 22 East Bridge St, Belfast BT1 3NR
Email Contact: support@virtu-sign.com
2. Information We Collect
We may collect the following categories of personal data:
A. Information You Provide:
- Name, email, and contact information
- Uploaded documents, signatures, and audit trails
- Payment information (processed securely via Stripe)
- Support communications, messages, and feedback
B. Automatically Collected Data:
- Device and browser data
- IP address, geolocation (approximate)
- Pages viewed and usage behaviour
- Cookies, pixels, and tracking technologies
C. Data From Third Parties:
- Payment providers (e.g., Stripe)
- Analytics and ad services (e.g., Google, Meta)
- AI integrations (e.g., OpenAI)
3. How We Use Your Information
| Purpose | Description |
|---|---|
| Service Delivery | To operate and improve VirtuSign and personalise your experience |
| Support | To provide customer support and respond to queries |
| Analytics | To monitor usage and improve our services |
| Security | To detect and prevent fraud and abuse |
| Legal | To comply with laws and enforce our rights |
| Marketing | With your consent, to send updates and promotional emails |
4. Third-Party Services We Use
We share data with trusted providers, including:
- Stripe - for secure payment processing
- OpenAI - to generate documents and content via AI
- Google Analytics - for website performance analytics
- Meta (Facebook/Instagram) - for advertising and tracking
- Amazon Web Services (AWS) - for secure hosting
Each provider processes data under their own privacy terms and safeguards.
5. Use of Cookies & Tracking
We use cookies and similar technologies for:
- Website functionality
- Visitor analytics (via Google Analytics)
- Advertising (via Meta Pixel)
- Session recording and heatmaps (e.g. Hotjar)
You can manage preferences via our cookie banner.
6. Legal Basis for Processing (UK GDPR)
We process your data on one or more of the following legal bases:
- Consent
- Contractual necessity
- Legitimate interest (e.g., analytics, security)
- Legal obligation
7. Data Retention
We retain your personal data indefinitely unless you request deletion. You may do this at any time by contacting support@virtu-sign.com.
8. Your Rights (UK Residents)
You have the right to:
- Access and correct your data
- Request deletion of your data
- Object to processing
- Request data portability
- Withdraw consent at any time
Contact us at support@virtu-sign.com to exercise your rights.
9. International Transfers
Your data may be stored or processed outside the UK. When we do this, we ensure adequate safeguards (e.g., standard contractual clauses).
10. Security Measures
We take data security seriously. Our measures include:
- Encrypted document storage
- Secure APIs
- Access controls and monitoring
However, no online system is 100% secure. You use the platform at your own risk.
11. AI-Generated Document Disclaimer (Important)
VirtuSign allows users to generate and sign documents using artificial intelligence technology. By using this service, you understand and agree that:
- VirtuSign does not provide legal advice.
- Documents generated via AI may contain errors, inaccuracies, or omissions.
- You are solely responsible for reviewing, editing, and ensuring the legal validity of all documents.
- VirtuTechnologies Limited, its directors, employees, and partners accept no liability whatsoever for the use, legality, enforceability, or consequences of any document created on or through our platform.
If you need legal advice, consult a qualified solicitor or legal professional.
12. Children's Privacy
VirtuSign is not intended for users under the age of 16. We do not knowingly collect data from children.
13. Changes to This Policy & Legal Notice Period
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal obligations. When we make changes, we will:
- Post the revised policy on this page with an updated "Last Updated" date
- Notify users of significant changes via email or on-site notice (where required)
Important:
While we aim to update this policy promptly, changes to our platform - including new features, legal disclaimers, or processing methods - may take reasonable time to be reflected in this document. By using the platform, you acknowledge and accept that:
- Not all platform updates will result in immediate updates to this Privacy Policy
- We will take commercially reasonable steps to update legal documents within a reasonable period (usually 30 days)
- Continued use of the platform implies acceptance of the most current terms and privacy practices
14. Contact Us
For privacy-related queries, contact:
Email: support@virtu-sign.com
Address: Suite 215, Formation Works Meadow House, 22 East Bridge St, Belfast BT1 3NR
